An Estimated F2 Tornado, With Up To 120 mph Winds, Strikes North Jackson on April 4th, 2008 at About 1:00pm CST.
One of the six tornados that occurred the afternoon of Friday, April 4th in Central Mississippi affected a portion of the RecordMax properties where documents and records are stored. While the vast majority of the records under our care appear to be fine, one of our buildings was hit hard enough that damage to our roof (and the amount of weight contained within the damaged roof infrastructure) created an unacceptable level of risk in accessing certain areas of our storage facilities for a couple weeks following the event.
Document restoration experts BMS Catastrophe out of Fort Worth, Texas arrived onsite the same day as the event to assist in evaluation, protection and potential reclamation of any affected records. Our insurer, Georgia Casualty, was onsite the same day and helpful in coordination of resources. Two refrigerated trailers arrived the same afternoon. Two roofing crews arrived early Saturday. We’re fortunate to have business partners and friends that have responded so promptly to our needs.
Contractors and engineers began work early Saturday morning on the best and safest methods for removal of the material that ultimately made access to all storage areas safe.
One of the first orders of business on Monday, April 7th, was a thorough communications effort designed to openly inform customers of the event and to assure them that more information would be coming and would be ongoing throughout the recovery process. Efforts were made to personally contact every customer by phone and review the impact from the tornado as well as what we expected to happen over the coming days and weeks. A letter from Bob and Ted Lloyd, the business owners, was sent via email or fax to every customer. The next step was formal notification for the small list of customers that had records placed in cold storage. Customers that appeared to have no records impacted were sent such notification while customers that had records even stored in affected areas received a fairly comprehensive and personalized Impact Assessment Report.
During recovery and business resumption efforts, RecordMax worked to secure additional real estate for the expected audit review areas, staging areas and temporary storage areas required to properly handle and assure the status of records housed in the primary affected building. RecordMax worked closely with racking partner REB Steel and Storage Products to acquire shelving for the temporary storage facilities.
Beginning Monday morning, April 21st, access to the primary affected building was approved by engineers and/or contractors and RecordMax went about fulfilling the requests for records to be retrieved out of these areas. And planning continues for the handling of all records in such affected space...which will be ongoing over the coming weeks.
Business Continuity Management Team Members
Bob Lloyd, CEO - The RecordMax Companies - bob@recordmax.com
Ted Lloyd, President - RecordMax, Inc. - ted@recordmax.com
Jim Teske, Business Continuity Manager - jim@recordmax.com
Angela Jackson, Operations Manager - angela@recordmax.com
Teresa Burgess, Continuity Communications Manager - tburgess@recordmax.com
- - - - - -
Contact your local RecordMax representative or use our Contact Form to request more information.
And thanks in advance for your consideration, support and business. We look forward to serving you for many years to come!
